Need help with a Gift Voucher
you sent or received?
Tell us the email address you used to send the Gift Voucher and we'll send you an email with a secure link to your details.
Why are we emailing this information?
For security reasons, we don't want to show your information to just anyone.
What kind of help can you get?
Help for cards you bought
- Track an order
- Resend an eGift Voucher
- Check order status
- View or print a receipt
Help for eGift Vouchers you got
- View the list of eGift Vouchers you have received
Please contact customer support for more help.
Have a question? Check out our FAQs.
When will my recipient receive their Gift Voucher?
Plastic Gift Vouchers: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Voucher is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
eGift Vouchers: Your eGift Voucher will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Vouchers are sent within an hour of the purchase transaction. For future delivery, eGift Vouchers are sent on the morning of the scheduled delivery date.
Find the answers to many more common questions on our FAQ page.
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